Privacy Policy
Your privacy is fundamental to our mission. Learn how we protect student data and maintain the highest standards of privacy and security.
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Contact Privacy TeamOur Commitment to Privacy
At Classroom Ace, we understand that privacy is paramount in education. This policy explains how we collect, use, and protect personal information, especially student data. We are committed to maintaining the highest standards of privacy and security while providing valuable educational services.
Information We Collect
We collect information to provide and improve our educational services. This includes:
Account Information: Name, email address, school affiliation, and role (teacher, student, administrator, parent).
Educational Data: Assignment submissions, grades, attendance records, behavior notes, and academic progress information.
Usage Information: How you interact with our platform, features used, and time spent in the application.
Technical Information: IP address, browser type, device information, and cookies for platform functionality.
Communications: Messages sent through our platform and correspondence with our support team.
How We Use Information
We use collected information solely for educational purposes:
Provide Services: Enable classroom management, grading, communication, and learning analytics.
Improve Platform: Analyze usage patterns to enhance features and user experience.
Communication: Send important updates about your account, security notifications, and educational content.
Support: Provide technical assistance and respond to inquiries.
Safety: Protect against fraud, security threats, and ensure student safety online.
We never use student data for advertising or commercial purposes outside of providing our educational services.
Information Sharing
We share information only in limited circumstances:
Within Your School: Teachers, administrators, and authorized school personnel can access relevant educational data.
With Parents/Guardians: Parents can access their child's educational information as permitted by school policies.
Service Providers: Trusted third-party services that help us operate our platform (hosting, analytics, support) under strict data protection agreements.
Legal Requirements: When required by law, court order, or to protect safety and rights.
School Transfers: If a student transfers schools, data may be shared with the new school per applicable laws.
We never sell, rent, or share personal information for commercial marketing purposes.
Data Security
We implement comprehensive security measures:
Encryption: All data is encrypted in transit and at rest using industry-standard protocols.
Access Controls: Multi-factor authentication and role-based access ensure only authorized users can access data.
Regular Audits: Our security practices are regularly reviewed and tested by independent security firms.
Infrastructure: Data is stored in secure, SOC 2 certified data centers with 24/7 monitoring.
Employee Training: All staff undergo security training and background checks.
Incident Response: We have procedures to quickly respond to and notify of any security incidents.
Student Privacy Rights
We are committed to protecting student privacy:
FERPA Compliance: We comply with the Family Educational Rights and Privacy Act for educational records.
COPPA Compliance: For students under 13, we obtain verifiable parental consent through the school.
Minimal Data Collection: We collect only information necessary for educational purposes.
No Advertising: Student data is never used for targeted advertising or commercial purposes.
Data Portability: Students and parents can request copies of educational records.
Correction Rights: Inaccurate information can be corrected through proper school channels.
Your Rights and Choices
You have several rights regarding your personal information:
Access: Request a copy of your personal information we maintain.
Correction: Update or correct inaccurate personal information.
Deletion: Request deletion of your personal information, subject to legal and contractual obligations.
Portability: Receive your data in a portable format.
Restriction: Request limitations on how we process your information.
Objection: Object to certain types of data processing.
To exercise these rights, please contact your school administrator or our privacy team at privacy@classroomace.com.
Data Retention
We retain information only as long as necessary:
Active Use: While you actively use our services and have an account.
School Policies: In accordance with your school's data retention policies.
Legal Requirements: As required by applicable laws and regulations.
Legitimate Interests: For resolving disputes, enforcing agreements, and maintaining security.
When data is no longer needed, it is securely deleted or anonymized. Schools can request deletion of their data when they stop using our services.
International Data Transfers
Our services are provided globally with appropriate safeguards:
Data Processing: Primary data processing occurs in the United States.
Adequate Protection: International transfers use approved mechanisms like Standard Contractual Clauses.
Regional Compliance: We comply with regional privacy laws including GDPR for European users.
Data Localization: Some data may be stored in your region based on local requirements.
Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements:
Notification: We will notify users of material changes via email or platform announcements.
Review Period: Users will have time to review changes before they take effect.
Continued Use: Continued use of our services after changes indicates acceptance of the updated policy.
Historical Versions: Previous versions of our privacy policy are available upon request.
Contact Information
For privacy-related questions or concerns:
Privacy Team: privacy@classroomace.com
Data Protection Officer: dpo@classroomace.com
Mailing Address: Classroom Ace, Inc. 123 Education Street San Francisco, CA 94105
Response Time: We will respond to privacy inquiries within 30 days.
For urgent privacy concerns, please mark your communication as "URGENT PRIVACY MATTER."
Important Notice for Schools
Schools using Classroom Ace should review this privacy policy with their legal counsel to ensure compliance with local, state, and federal privacy laws. Schools maintain control over their educational data and can request data deletion at any time.
Questions About Privacy?
Our privacy team is here to help. We're committed to transparency and protecting your data.