How Can We Help?
Find answers to your questions, access helpful guides, and connect with our support team.
Popular Help Topics
Choose your role to find the most relevant guides and resources.
Getting Started
Learn the basics and set up your account
- Creating your first classroom
- Setting up student rosters
- Inviting parents and administrators
- Basic navigation guide
For Teachers
Classroom management and teaching tools
- Creating assignments and rubrics
- Managing student behavior
- Using AI grading features
- Parent communication tools
For Administrators
School and district management features
- Setting up school accounts
- Managing teacher permissions
- Generating reports
- Compliance and privacy
For Parents
Staying connected with your child's education
- Accessing your child's progress
- Communicating with teachers
- Understanding notifications
- Supporting learning at home
Frequently Asked Questions
Quick answers to the most common questions about Classroom Ace.
Account & Billing
How do I start my free trial?
You can start your 30-day free trial by clicking "Start Free Trial" on any page. No credit card required to begin.
Can I switch between plans?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect at your next billing cycle.
What happens if I cancel my subscription?
You'll retain access to all features until the end of your current billing period. After that, you'll move to our free tier.
Features & Usage
How accurate is the AI grading?
Our AI grading achieves 95% accuracy on most assignment types. Teachers can always review and adjust grades as needed.
Can I integrate with Google Classroom?
Yes! We support full integration with Google Classroom, Canvas, and 50+ other educational platforms.
Is my student data secure?
Absolutely. We're FERPA and COPPA compliant with enterprise-grade security. Your data is encrypted and never shared.
Technical Support
What browsers are supported?
Classroom Ace works on all modern browsers including Chrome, Firefox, Safari, and Edge.
Is there a mobile app?
Yes! We have mobile apps for both iOS and Android, available in the App Store and Google Play.
How do I report a bug?
You can report bugs through the "Report Issue" button in your dashboard or by contacting support directly.
Get Additional Support
Choose the support method that works best for you.
Contact Our Support Team
Our support team is here to help you succeed with Classroom Ace.
Support Hours
Quick Contact
Emergency Support: For critical issues affecting student safety or data security, call our emergency hotline at 1-800-CLASSROOM.
Additional Resources
Explore more ways to get the most out of Classroom Ace.
Training Webinars
Join live training sessions for new features and best practices.
Documentation
Detailed technical documentation and API references.
Case Studies
Learn how other educators are succeeding with Classroom Ace.